Monday, 25 November 2013

I...

On the 12th of the month, I made a purchase at the IStore in Canal Walk, went home wasn't happy with what I had done, without opening my purchase I went back the 13th and returned it for a refund.
Pretty simple right????? well the R4599-00 leaves your account the very moment of purchase, that is a fact, but returning it, well....... that takes a little longer. You would be very wrong in assuming that it would be returned as quickly, but by a week later, I still had not been refunded. So off I go to the bank, get a statement which I am charge R11-00 for a cost that also leaves my account instantly I might add, and ask the simple question "Where is my money?". I am told that the bank has nothing to do with this, the IStore has to refund this money and if it's not in my account, it's still with them, well that makes perfect sense, so with all my documentation, I'm off to the IStore.

Now the fun and games begin, the first thing I do is ask for the manager, who eventually gets to me and I ask him, where is my refund? He takes my info, does some things on a screen and tells me that it can take anything up to 10 working days to refund my money, obviously ISpeed is not a Apple product, I push him, "Dude this is not good enough, I want to know where my money is, and when it will be returned? He's now on the phone to the bank??? the very same bank I was with???? now I'm just totally confused, they said it was a store issue and now he's asking them, what the hell is going on? Am I the only one wondering how all this ties together the gerbils powering this stores 'back end' have died on the treadmills. I'm told he will get back to me as soon as he sorts this out, ISatisfaction, another product not on offer

Two days later, I hear nothing, so I start calling the store, it's just constantly engaged, I try the whole day, but still nothing, IAnswer, yet another service that isn't available, so fuck this shit, I call Core, the holding company, and tell them I want to speak to the regional manager, who isn't available, and I am asked to explain the reason for my call which I do, and am duly informed that Wayne will get back to me ASAP. Wayne obviously doesn't get back to me, the store manager does, and tells me he has been leaving messages for me for two days... at last a service you can get at the IStore, ILie, cause in this world of technology I don't just get my voice mail messages on my phone, they are also emailed to my Mac and I can tell you that neither registered any calls or messages, so bite me asshole, and the best he can do is he's still waiting on the bank. At this moment my head just wants to explode, have you ever gotten so frustrated you could tear your own face off, I'm almost there.

Yesterday was the 25th, I checked my account and I really pains me to say that it still hasn't been returned, I haven't had any communication from the store or the bank as to what's going on and so I went to the bank again, hell I couldn't even see the branch manager, all i got was the same shit, but I was told that it hadn't been 10 working days yet and I should be patient, so off I went to the IStore to see id they had any IPatience I could buy, but guess what.... they didn't have that either.

So here I am, Tuesday the 26th, dick in hand hoping that today might be the day, I guess we all live in hope and die in despair.

What an IFuckup, and the whole bunch of IPricks working at the IStore can go IFuck themselves, cause the biggest product they don't have is IQ

Where the fuck is my Moneyyyyyyy????

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